Shipping policy
We use Royal Mail for UK deliveries.
For Standard delivery we prepare your order and despatch it within 1 working days (Monday to Friday excl. bank holidays), which means that you receive your order within 2 to 3 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.
Orders despatched on a Royal Mail Service can take up to 5 working days to be delivered.
We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
If you do not receive your order within 5 working days from the date of despatch, please contact as. We will replace lost or damaged orders free of charge.
If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
We currently use a tracked service with Royal Mail , we ship to most countries
If the items on your order are less than 1.6kg in weight, we will send your order to you via Royal Mail on a standard tracked service the items are usually delivered within 10 days or less.
When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance will be suported by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information. If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value.
If you do not receive your order within 20 working days, we would request that you contact us as soon as possible. We will replace lost or damaged orders free of charge.